Terms of Service

1Agreement

These terms are an agreement between you and Dissonance LLC, a Colorado limited liability company (entity ID 20261959661), 1500 N Grant St, Ste R, Denver, CO 80203, USA. Dissonance LLC publishes CMA Studio at cmastudio.app. In these terms, "we" and "us" mean Dissonance LLC, and "you" means the person or company using the service.

By creating an account, generating a presentation, or buying a plan, you accept these terms and our Privacy Policy. If you are accepting on behalf of a brokerage or team, you confirm you are authorized to bind it.

2Who may use CMA Studio

You must be at least 18 and, to use the service for real transactions, a licensed real estate professional or someone working under one's supervision. CMA Studio is sold to agents. It is not a consumer home-valuation service and must not be presented to the public as one.

3What the service is, and what it is not

Valuations are presented as a range with confidence context rather than a single number, because that is what the underlying method actually supports. The method depends on having genuinely comparable recent sales nearby, and it degrades in markets with few or highly unusual properties. We say so in the product rather than let you find out in front of a client.

Written market narratives are generated from your figures. Read them before you send them.

4Your data, and your right to use it

You keep ownership of everything you put into CMA Studio and everything it produces for you: your branding, your subject property, your comparables, and your finished presentations. We claim no rights in them, and because comparable data is processed in your browser rather than on our servers, we generally never hold it at all.

In return, and this matters:

• You confirm that you have the right to use the data you upload. In practice that means the MLS export you produce from your own MLS session, under your own MLS membership and your broker's rules. Your agreements with your MLS and your brokerage govern what you may do with that data. We are not a party to them and cannot grant you rights under them.
• You are responsible for confirming that presenting a CMA to your client in this form complies with your MLS rules, your brokerage's policies, and your state's licensing and advertising regulations.
• Dissonance LLC holds no MLS data license and no MLS data. We do not redistribute MLS data. Current status is on our company page.

You grant us only the limited permission needed to run the service for you: to store your email and usage records, and to process any data you deliberately send to our servers, such as a ZIP code for market context.

5Plans, billing, and cancellation

Prices are in US dollars and exclude any sales tax or VAT, which is calculated at checkout where it applies. Payment is processed by Stripe under Stripe's own terms.

Subscriptions renew automatically at the then-current price until you cancel. Cancel any time and access continues to the end of the period you have already paid for. We do not refund partial periods, and we do not charge a cancellation fee.

We may change prices with at least 30 days' notice by email. A price change never applies to a period you have already paid for.

Refunds

One-off purchases are non-refundable once the presentation has been generated, because that is the entire deliverable. That said, if the product failed, produced something plainly wrong, or you were charged in error, email us and we will refund you. We would rather return $29 than argue about it.

6Free tier and fair use

The free tier is two presentations per email address. Creating additional accounts to get more free presentations is a breach of these terms, and we may withdraw free access from anyone who does it. "Unlimited" on a paid plan means unlimited normal use by one person. It does not mean account sharing across a team, automated bulk generation, or reselling access.

7Acceptable use

Do not use CMA Studio to break the law, to mislead a seller, or to present the output as an appraisal. Do not upload data you have no right to, attempt to breach or overload the service, scrape it, resell it, or reverse-engineer it beyond what the law permits. Do not remove or obscure the disclosures the product places on generated packages, including the labels that identify sample or test data.

8Our intellectual property

The software, the valuation engine, the report designs, the site, the CMA Studio name and the arch mark belong to Dissonance LLC. Your subscription is a limited, non-exclusive, non-transferable right to use the service while it is paid for. It transfers no ownership. You may use, print, brand and share the presentations you generate with your clients and prospects, including commercially, with no further permission from us.

9Third-party data and services

Market statistics come from third-party providers and are shown with their source attached. Data from any third party can be incomplete, delayed, or wrong, and we do not warrant it. Anything the product labels as sample, test, or demonstration data is exactly that, and must never be presented to a client as real market data.

10Availability

We aim to keep the service running but do not promise uninterrupted availability. We may change, suspend, or discontinue features, and will give reasonable notice before removing something you rely on. Because your presentations are files on your own device, they keep working whatever happens to us.

11Disclaimers and limitation of liability

To the fullest extent the law allows, CMA Studio is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that any valuation, range, days-on-market estimate, or narrative is accurate, or that a property will sell at any price.

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost listings, lost commissions, or lost data. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose.

Nothing in these terms excludes liability that cannot lawfully be excluded. Some jurisdictions do not allow certain exclusions, in which case the exclusion applies to the extent permitted.

12Indemnity

You will indemnify Dissonance LLC against claims, losses, and reasonable costs arising from your use of the service in breach of these terms, from data you uploaded that you had no right to use, or from advice you gave a client on the basis of output you did not review.

13Termination

You may stop using CMA Studio at any time and cancel from your billing portal or by emailing us. We may suspend or close an account that breaches these terms, and will tell you why unless the law prevents it. If we close your account without cause, we refund the unused portion of any period you have paid for.

14Changes to these terms

We may update these terms. For material changes we will update the date above and email registered users at least 14 days before they take effect. Continuing to use the service after that means you accept them. If you do not, cancel and we will refund the unused portion of your current period.

15Governing law and disputes

These terms are governed by the laws of the State of Colorado, without regard to its conflict of laws rules. The courts of Denver County, Colorado have exclusive jurisdiction, and both parties consent to venue there. If a provision is held unenforceable, the rest stays in force. These terms, together with the Privacy Policy, are the entire agreement between us about the service.

Before filing anything, email us. Nearly everything is faster to fix than to litigate.